1-800-PACK-RAT

Reviews about 1-800-PACK-RAT

• Stacey Feinstein

  Sep, 26 2018
  ★ ☆ ☆ ☆ ☆
  0 stars if possible
  This company was contracted for a military move from Baltimore to Florida. My husband has been in the military for > 25 years and this was the ABSOLUTE WORST MOVING EXPERIENCE that he has ever had. From beginning to end, it was an absolute disaster. The people who did the packing, did not bring enough inventory stickers, and the ones that they brought were from 2 different sets of stickers, so nothing was in any discernible numerical order. Many things were not even numbered by them. We had some boxes clearly labeled "please repack" because they weren't packed with any sort of protection....they just taped up the boxes without putting any protection in them.
  On the day that the truck was to come at 7-8 AM, a partial crew without a truck showed up at 11AM. The rest of the crew showed up at 2PM. They had no inventory sheets with them, so we had to make our own by hand. They had no tools with them to take apart our beds/cribs/etc, so we had to find our tools and unpack them. The original crew had to leave at 5PM, so off they went with a small truck of our stuff. A bigger truck showed up at about 5PM and they were at our house until about midnight, everything still didn't fit into the truck. My husband wound up taking apart alot of the furniture and moving stuff out of the house himself to help them, otherwise they would have been there even later. A truck was supposed to come the next day at 8AM to get the rest of our stuff...didn't show up until 11AM.
  When they delivered our stuff in Florida, we found out very late in the day, and by the actual moving crew (not the manager of 1800packrat), that not all of our stuff made it onto the delivery truck. The second truck showed up at about 5PM two days later.
  As we are unpacking, we realize that they have applied moving tape to our expensive wood furniture (which causes paint to come off when removed), they dumped our dresser drawer contents into the bottom of all of our wardrobe boxes, making the boxes ridiculously heavy. There were footprints on our upholstered furniture. Nothing was wrapped in moving blankets, they wrapped very heavy glass pieces and plasma screen TVs with a broken down picture box, essentially leaving it unprotected. They lost a very expensive piece of our dining room table (can't just buy the piece separately, have to buy new table) as well as some other pieces of furniture. I can go on an on and on about how bad this company is.
  The communication between the manager, Ron and the movers to us was absolutely deplorable.
  DON'T EVER USE THIS COMPANY. THEY SHOULD NOT BE IN THE MOVING BUSINESS
• Fletcher Caulk

  Mar, 11 2018
  ★ ☆ ☆ ☆ ☆
  They are lucky that they are getting 1 star since zero stars is not an option.
  
  I moved for work and this company was subcontracted to deliver my goods. On the first try, they were missing about 1/3 of my stuff. They promised to go back to the warehouse and find my stuff, then call me to reschedule. After waiting around all morning, we called them in the afternoon and they had no clue what I was talking about. They figured it out, and two days later delivered the rest minus about $2000 worth of stuff. Again, they said they're go back and call me. Again, I waited around all morning, and when I called they had no clue what I was talking about. After waiting a few more days, we called again and asked if they lost our stuff, and they said yes.
  
  After going through a third-party claims service to get reimbursed, I was shown a Loss/Damage-at-Delivery form that this company used to show that I did not claim any losses at delivery. This form had my signature forged.
  
  This company is terrible at their jobs, and are fraudulent.

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